Intern - Client Success Specialist (French Speaking)
Description
Join us as an Intern Client Success Specialist. The Enterprise team collaborates with our premium clients across the French market. We're a group of seasoned consultants, proud to be our clients trusted business partners in utilising media intelligence and social analytics. Our mission is to aid clients in achieving strategic business goals through insights from Meltwater Solutions.
This is a 6-month internship opportunity. Your primary focus will be on nurturing relationships, serving as a trusted advisor, and deeply understanding client needs. Leveraging your expertise, you'll guide clients to achieve KPIs, driving retention, renewal, and growth. As a Client Success Specialist intern, you'll advise and configure solutions for key clients, ensuring a positive experience and long-term success within their first 30 to 90 days. You'll lead user adoption, oversee product implementation, and align expectations, strategically ensuring client goals are met through Meltwater services.
At Meltwater, we prioritise personal and professional growth. As a Client Success Specialist intern, you'll access a supportive ecosystem fostering mentorship, skill development, and inclusive leadership.
Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction.
What You'll Do:
- Collaborate with colleagues worldwide in Client Acquisition, Client Success, Training, Support, and Product teams to deliver seamless experiences to your assigned accounts
- Develop strong relationships with clients within the first 30 to 60 days of their subscription
- Establish yourself as a trusted advisor and product expert for Meltwater's Radarly platform
- Implement, maintain, and troubleshoot Radarly projects for clients, providing guidance on project structure, optimizing data collection through tailored Boolean queries, and resolving data collection challenges
- Construct and manage complex Boolean logic queries and analytics
- Create customized reports and dashboards based on client parameters to evaluate their brand impact, competitive performance, campaign success, customer experience, and more
- Design and deliver personalized training sessions for customers, enabling them to effectively utilize the Radarly platform
- Drive user engagement by developing and executing tailored empowerment plans
- Coordinate and prioritize project tasks, manage timelines, and maintain project plans
- Communicate project status and deliverables effectively with internal and external teams to ensure client success
- Ensure client satisfaction through follow-up, responsiveness, and effective communication
- Track milestones and document client interactions and insights for future reference
What You'll Bring:
- Bachelor’s degree or currently enrolled in university (in any specialization)
- Previous experience in a client-facing software support role preferred, ideally within a software editing company, MarTech software, or a Digital Marketing Agency
- Ability to solve complex problems by breaking them down into logical components
- Empathy and ability to comprehend customer needs, quickly establishing strong relationships
- Business acumen and understanding of diverse departmental and industry requirements
- Exceptional organizational and project management skills
- Passionate about the digital ecosystem, online media, the social web, and big data
- Business proficiency in English & French
- The ability to legally work in the country of hire is required for this position.
What We Offer:
- Totaling 6 vacation days for a six-month internship.
- Receive a Lunchr voucher, enhancing your daily dining experience with convenient and flexible meal options
- Benefit from a 50% transportation refund or bike km refund, easing your commuting expenses and promoting sustainable travel choices
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need
Kindly send your CV in English. Thank you!
Where You'll Work: 8, rue du Renard - 75004 Paris
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around
the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates
an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along
the way.
an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along
the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We’re proud of our diverse team of 2,200+ employees in 50 locations across
25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.